At Leepa Sports, we want you to feel confident when placing an order with us. We understand that issues can sometimes happen, and we’re here to help resolve them in a fair and transparent way. This policy explains when returns or refunds are possible and how the process works.

Custom Orders

Most Leepa Sports products are custom-made specifically for you. Because of this, custom items cannot be returned or refunded once production has started or the order has been delivered, unless there is a manufacturing defect or an error on our part.

We strongly encourage all customers to carefully review their design previews, sizing, colors, and order details before giving final approval.

When You Are Eligible for a Refund or Replacement

You may be eligible for a refund, replacement, or store credit if:

• You received a product with a manufacturing defect

• The item was damaged during production

• You received the wrong item, size, or design compared to your approved order

If any of the above apply, please contact us within 7 days of receiving your order so we can review and resolve the issue quickly.

When Refunds or Returns Are Not Accepted

Refunds or returns are not accepted for:

• Change of mind after order approval

• Incorrect size, color, or design selected by the customer

• Minor color variations due to screen differences

• Normal wear and tear or damage caused by improper use or washing

• Orders approved and produced exactly as designed

Because each custom product is made specifically for you, we cannot resell returned custom items.

Non-Custom (Standard) Products

For non-custom or standard products, returns may be accepted if the item is unused, unwashed, and in original condition. Return requests must be made within 7 days of delivery. Once approved, the item must be returned before a refund or exchange is processed.

Shipping costs are non-refundable unless the return is due to our error.

How to Request a Refund or Return

To start a return or refund request, please contact our support team with:

• Your order number

• A clear explanation of the issue

• Photos or videos of the product if requested

Our team will review your request and guide you through the next steps.

Refund Processing

If your refund is approved, it will be processed using the original payment method. Please allow a few business days for the refund to reflect in your account, depending on your bank or payment provider.

Replacements

If a replacement is approved, we will remake and ship the item as quickly as possible. Replacement orders do not restart or extend warranty or return timeframes.

Shipping for Returns

If a return is required, we will provide instructions on how and where to send the item. Customers are responsible for return shipping unless the issue was caused by an error on our part.

Our Promise

Your satisfaction matters to us. If something isn’t right with your order, we encourage you to reach out. Our support team is available 24/7 and is always happy to help find the best solution.

Contact Us

If you have any questions about this Refund & Return Policy, please contact our customer support team. We’re here to help every step of the way.